Last updated: September 23, 2023 

This Privacy Policy governs the manner in which Atlantis Awakens, LLC (“we,” “us,” or “our”) collects, uses, maintains, and discloses personal information collected from users (“you” or “users”) of the atlantisawakens.com website (“Website”) and any related services or applications (collectively referred to as the “Service”).

1. Collection of Personal Information
We may collect personal information from users in various ways, including but not limited to when users register on our Website, place an order, subscribe to our newsletter, fill out a form, or interact with the Service. The types of personal information we may collect include names, Discord IDs, email addresses, and phone numbers.

2. Purpose of Collection

We collect personal information for the following purposes:

• To communicate with you after you sign up as a member and to provide updates and information related to our services.
• To process payment information and provide access to our Discord group.
• To offer customer support and address inquiries or concerns.
• To share recent blog posts and articles.
• To conduct marketing activities such as sending promotional emails or texts (users can opt out of marketing communications).

3. Data Storage and Security

We employ reasonable measures to store and secure the personal information we collect. This includes using industry-standard encryption, firewalls, and secure socket layer technology (SSL) to protect data transmission. Personal information may be stored on our servers or by third-party service providers we utilize, such as Stripe, MemberPress, WordPress.com and EasyAffiliate, who have access to the collected information. We strive to ensure that these third-party providers also implement appropriate security measures.

4. Cookies and Tracking Technologies

We may use cookies and similar tracking technologies on our Website for various purposes, including but not limited to affiliate links and marketing activities. By using the Service, you consent to the use of cookies. You can manage your cookie preferences through your browser settings. 
We use Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users’ experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices. This includes a device’s IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website. Hotjar stores this information on our behalf in a pseudonymized user profile. Hotjar is contractually forbidden to sell any of the data collected on our behalf.

For further details, please see the ‘about Hotjar’ section of Hotjar’s support site.

5. Third-Party Sharing

While we do not directly share personal information with third parties, please note that our third-party software providers, including but not limited to; Stripe, MemberPress, WordPress.com and EasyAffiliate, may have access to personal information for the purpose of providing their respective services. We recommend reviewing their privacy policies to understand how they handle your data.

6. User Choices and Rights

Users have the right to opt out of receiving marketing communications from us. To unsubscribe from our marketing emails or texts, please follow the instructions provided in the communication. Please note that even if you opt out of marketing communications, we may still send you transactional or administrative messages regarding your membership or other services.

If your services are available to users in the European Union, you should be aware that the General Data Protection Regulation (GDPR) grants you rights such as accessing, rectifying, or deleting your personal data. Similar rights apply under the California Consumer Privacy Act (CCPA) for residents of California.

7. Legal Compliance

We strive to comply with applicable privacy laws and regulations. While we are based in St. Petersburg, Florida, United States, please be aware that your personal information may be transferred to and processed in other jurisdictions. By using the Service, you consent to such transfers and processing.

8. Legal Changes to the Privacy Policy

We reserve the right to update or change this Privacy Policy at any time. Users are encouraged to periodically check this Privacy Policy for any changes.

9. Third-Party Websites

This privacy policy only applies to information collected by our website, not to information collected by third-party websites that our website may link to.

10. Children’s Privacy

Our service is not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13.

11. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us at oracle@atlantisawakens.com.